Return & Refund Policy

At Arrows, we are committed to providing high-quality RC aircraft and a great customer experience.

If you are not completely satisfied with your purchase, please review our return policy below.

🔄 1. Return Eligibility & Period

Arrows accepts return requests within 30 days of delivery for products purchased directly from the official Arrows website.

To be eligible for a return, the product must meet the following requirements:

  • The aircraft must be new, unused, and unflown.
  • The product must be returned in its original condition and original packaging.
  • All accessories, manuals, spare parts, and included components must be included.
  • The product must not have been damaged, modified, or altered.

Products that have been flown, used, crashed, or damaged during operation may not qualify for a standard return.

🔄 2. Return Process

Before returning any product, please contact Arrows Customer Support for approval.

Please provide:

  • Order number
  • Reason for return
  • Photos or videos of the product condition (if requested)

Returns sent without prior approval may not be accepted.

After your return request is approved, we will provide return instructions.

🔄 3. Return Shipping

For returns due to personal reasons, including:

  • Changed your mind
  • Ordered the wrong product
  • No longer need the item

the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

If the return is caused by:

  • Incorrect item received
  • Product damaged during shipping
  • Confirmed manufacturing defect

Arrows will assist with the return process and provide an appropriate solution.

↩️ 4. Refunds

Once the returned product is received, Arrows will inspect the item.

Approved refunds will be processed within 3–7 business days after inspection.

Refunds will be issued to the original payment method used for the purchase.

Please note that your payment provider may require additional processing time before the refund appears in your account.

🛡️ 5. Damaged or Defective Products

If your product arrives damaged, has missing parts, or has a manufacturing defect, please contact Arrows Customer Support within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

Our support team will review the situation and provide the best solution, which may include:

  • Troubleshooting assistance
  • Replacement parts
  • Product replacement when applicable

Please note that damage caused by crashes, improper use, modifications, or normal wear and tear is not covered under this policy.

📩 6. Contact Us

For any return-related questions, please contact Arrows Customer Support:

Email: support@arrowshobby.com