Warranty Policy

At Arrows, we are dedicated to creating reliable RC aircraft and supporting our customers throughout their flying experience.

Our warranty covers manufacturing defects and product quality issues under normal use.

📋1. Warranty Period

Arrows provides a 90-day warranty from the date of delivery for products purchased from the official Arrows website.

🔧2. What Is Covered

The warranty covers confirmed manufacturing defects, including:

  • Defective electronic components
  • Motor or ESC failures caused by manufacturing issues
  • Receiver or transmitter defects
  • Manufacturing defects in the aircraft structure
  • Missing or defective components included in the package

If a warranty issue is confirmed, Arrows may provide:

  • Troubleshooting assistance
  • Replacement parts
  • Repair guidance
  • Replacement of defective components when applicable

The final solution will depend on the specific situation.

⚙️3. What Is Not Covered

The warranty does not cover damage caused by:

  • Crashes, hard landings, or flight accidents
  • Improper assembly or setup
  • Incorrect operation
  • Failure to follow the instruction manual
  • Flying in unsuitable weather conditions
  • Water or environmental damage
  • Unauthorized modifications or upgrades
  • Normal wear and tear
  • Cosmetic damage after use
  • Loss of aircraft during flight

RC aircraft require proper setup and responsible operation. Flight-related damage is not covered under warranty.

🔌4. Battery & Electronic Components

Battery and electronic component issues are covered only when caused by confirmed manufacturing defects.

The warranty does not cover:

  • Damage caused by incorrect charging or usage
  • Overcharging or improper storage
  • Physical damage
  • Battery aging or reduced performance over time
  • Incorrect wiring or connections

Please follow all recommended charging and operating instructions.

💬5. Warranty Claim Process

To request warranty support, please contact Arrows Customer Support with:

  • Order number
  • Product name
  • Description of the issue
  • Photos or videos showing the problem
  • Any troubleshooting information

Our team may request additional details to help diagnose the issue.

Please do not return products before receiving instructions from Arrows.

🔧6. Spare Parts & Technical Support

Many RC aircraft issues can be resolved quickly through troubleshooting or replacement parts.

Depending on the situation, Arrows may provide:

  • Replacement parts
  • Technical guidance
  • Repair instructions
  • Other appropriate solutions

🕒7. Warranty Limitations

This warranty applies only to the original purchaser and is not transferable.

Warranty service does not extend the original warranty period.

Arrows reserves the right to determine warranty eligibility based on the product condition and available information.

📧8. Contact Us

If you experience any issues with your Arrows RC aircraft, please contact our customer support team.

Email: support@arrowshobby.com

We are always happy to help you get back in the air.