Shipping & Tracking Policy

🚚 Shipping & Tracking Policy

Thank you for choosing Arrows. Below you’ll find important information about shipping rates, processing times, shipping locations, delivery restrictions, and order tracking.

✈️ Shipping Availability

Due to shipping restrictions and transportation requirements, Arrows RC aircraft are currently available for shipping within the United States only.

Some accessories and replacement parts may be available for international shipping depending on product type and destination.

💰 Shipping Rates

Free Shipping

Free shipping is available on eligible U.S. orders:

  • RC Accessories: Free shipping on orders over $99. Orders under $99 will be charged a $10 shipping fee.
  • RC Aircraft: Free shipping on orders over $99. Orders under $99 will be charged a $15 shipping fee.

Oversized Items

Some large or heavy products, including RC aircraft, wings, fuselages, or other oversized items, may require additional shipping charges.

Any applicable fees will be displayed on the product page or during checkout.

📮 PO Box & Address Restrictions

Due to package size and carrier requirements, large items such as RC aircraft, fuselages, wings, and large accessories cannot be shipped to PO Boxes.

Please provide a valid physical street address for these orders.

Small parts and accessories may be shipped to PO Boxes when supported by the carrier.

⏱ Order Processing

Orders are typically processed within 3–7 business days.

This processing time does not apply to:

  • Pre-order products
  • Out-of-stock items
  • Orders requiring additional verification

Once your order ships, you will receive a tracking number by email.

Please allow up to 24 hours for tracking information to become available after shipment.

🌍 Shipping Origin & Delivery Times

Arrows orders may be fulfilled and shipped from different warehouse locations depending on product availability and destination.

For U.S. customers, orders will be shipped from the available warehouse location that can provide the most efficient delivery. Orders shipped from U.S. warehouses typically arrive within 3-5 business days.

Some accessories or replacement parts may be shipped from international warehouses. Delivery times for these items are typically 10-15 business days and may vary depending on the shipping method, destination, and carrier conditions.

📦 Carriers & Tracking

We work with trusted shipping carriers, including:

  • UPS
  • USPS
  • FedEx
  • Other reliable shipping partners

If you have not received tracking information after 7 business days:

  • Check your spam or junk email folder.
  • Log in to your account to check your order status.
  • Contact Arrows Customer Support for assistance.

📍 Shipping Protection

If you selected Seel Worry‑Free Protection at checkout, your order is covered against loss, theft, or damage during shipping.

To file a claim:

📧 Look for an email from Seel (sent to the address used at checkout) and click the “Report an Issue” button.

🌐 Or visit Resolution Center and enter your email and order number (or policy ID).

📞 For assistance, contact Seel directly at support@seel.com.

📌 Additional Notes

  • Customers are responsible for providing accurate shipping information at checkout.
  • Delivery times may be impacted by factors beyond our control, including carrier delays, weather conditions, or customs procedures. Our team will do our best to provide guidance and assistance if any shipping issues arise.
  • Please inspect your package upon delivery and contact us promptly if there are any shipping-related issues.

📧 Contact Us

If you have any questions regarding shipping or order tracking, please contact:

Email: support@arrowshobby.com